Our software is built through open communication with our agency partners, listening to their specific needs and building out new features through their input. If an agency comes to us with a feature idea that might be useful to the rest of our agency partners, we will build it!
We are also responsive to vendor requests, and track our support calls to make improvements to the user experience. Our goal is to make the platform as easy to use as possible for you and your vendors alike.
Based on input from agencies and vendors, we are continuously improving the platform to work better for our agency customers, with new features being rolled out each month to help their workflows and improve their procurement processes.
We ensure rapid support and bug fixes during business hours in all four continental time zones and provide guaranteed uptime. We know how critical it is for vendors to get submissions in, and we work tirelessly to ensure functionality.